Privacy Policy

1. Overview & who we are

DBL Mate Pty. Ltd. (“we”, “us”, or “our”) operates DBLchat and related websites, including https://dblmate.com.

DBLchat is a communication and planning app. It provides messaging and shared calendars, together with related account and coordination features that help people stay organised with the people they choose to connect with.

We are based in Australia and handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and other applicable laws where required.

This Privacy Policy explains what we collect, why, how it is stored, and the choices you have. It applies to DBLchat (including beta builds) and this website.

2. Information we collect

We collect personal information that is reasonably necessary to provide and secure the service. This may include:

2.1 Account information

• Contact details you provide to create and sign in to an account (for example email)
• Profile information you choose to add (for example username, display name, phone number, or photo)

2.2 Content you create or share

• Shared calendars and related planning content you create or share with others in the app
• Other content or settings you submit through the app (for example group names or preferences)

Some information may remain only on your device (for example certain local preferences or device-only lists), depending on the feature and platform.

2.3 Optional device permissions

If you grant optional permissions (for example contacts or photos), the app may use them only for the stated purpose in the permission prompt or in-app explanation. You can refuse or later revoke these permissions in your device settings and still use core features where available.

2.4 Technical & operational data

• Authentication and session data needed to keep you signed in
• Service logs and diagnostics reasonably required for security, reliability, and support
• Basic technical information about your app or device environment where needed for compatibility

We do not sell personal information for advertising, and we do not use third-party advertising trackers in the current product.

3. How we use your information

We use personal information to:

• Provide, operate, and maintain DBLchat (including messaging and shared calendars)
• Authenticate users and manage accounts
• Enable features you choose to use with other people you connect with
• Secure the service, prevent abuse, and troubleshoot problems
• Communicate with you about the service (for example account or security notices)
• Comply with legal obligations

We do not sell your personal information or use message content for advertising.

4. How we share information

We share personal information only as needed to run the service:

5. Data security

We take reasonable steps to protect personal information, including:

• Encryption of message content on device before storage
• Encryption in transit between the app and our systems
• Access controls and secure configuration of our backends
• Secure handling of sign-in sessions on your device

No method of transmission or storage is completely secure. You should protect your device and the email account used to sign in. Contact us if you suspect unauthorised access to your account.

6. Data retention and deletion

• We keep personal information only as long as reasonably necessary to provide the service and meet legal obligations.
• You may request deletion of your account and associated personal information we hold, subject to any legal retention requirements.
• Information stored only on your device is under your control and is removed if you clear app data or uninstall the app (where applicable).

7. Your rights and choices

Depending on applicable law (including the APPs), you may:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated personal information
• Withdraw optional device permissions in system settings
• Lodge a complaint about how we handle your information

Contact us using the details below. We aim to respond within a reasonable time (typically within 30 days). If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Children

DBLchat is not directed at children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children below that age. If you believe a child has provided us information, please contact us.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Material changes may also be noted in the app or on dblmate.com. Continued use after an update constitutes acceptance of the revised policy to the extent permitted by law.

10. Contact us

For privacy questions, access or deletion requests, or complaints: